PORT MACQUARIE
HORSE RIDING CENTRE
at Cassegrain Winery
Enjoy the pristine gardens at Cassegrain Winery.
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Booking Terms and Conditions
PMHRC Booking Terms & Conditions
Trail Rides, Pony Rides, Express Trail Rides & Casual Lessons
Payment
We require payment in full to confirm your booking, made online via Bookeo (see Payment Methods below).
Cancellations
More than 24 hours before your ride time: a 100% refund is available.
Less than 24 hours before your ride time: 100% of your total booking fee is payable.
Rider Conduct, Safety & Horse Suitability
A Waiver of Liability and release form must be signed and helmets must be worn at all times. Long pants and covered shoes must be worn.
Riders must follow instructions given by the trail guide and affiliated staff at all times. If a rider is not following instructions, or is endangering themselves, the horses, or others on the ride, they will be asked to dismount immediately and no refund will be given.
We endeavour to have appropriately suited horses for all riders, however we do not guarantee availability. If there is not a suitable horse available at the selected ride time, a reschedule will be offered.
Please advise in advance if there is a rider over 100kg joining us.
Wet Weather
Port Macquarie Horse Riding Centre reserves the right to continue or cancel bookings based on an assessment of the weather on the day of your ride. If PMHRC assesses it is safe to ride, the rides will continue to operate and no reschedules or refunds will be given. If a ride is cancelled due to bad weather, a refund or reschedule will be provided to all customers.
As some coastal weather does not affect us, it may be raining where you are, but this does not mean it is raining where we are. Rides will continue as planned unless it is deemed unsafe to proceed — pack a rain coat if it looks like showers are forecast for the local area. If we plan on cancelling or rescheduling your ride, we will contact you by phone to make arrangements.
Rider Level of Ability & Assessment
It is important to disclose your level of ability and previous experience when booking, so we can ensure we appropriately match you to a suitable horse. If you indicate that you are an intermediate or experienced rider, you will be assessed in the arena before commencing your trail ride. You must demonstrate proficiency inside the safety of our enclosed arena before we allow any trotting or cantering on trail.
During your riding assessment you will be asked to ride away from the group, showing independent control and balance of the horse at walk. If you are proficient at walk, we will ask you to trot a circle and rise to the trot; if you are unable to confidently rise to the trot with independent balance and correct control, you will not qualify to trot on trail and you will not be asked to canter. If you have indicated that you are able to canter and you have passed the trotting assessment, you will be asked to canter — if you are unable to show adequate control and balance, you will not be able to canter on the trail ride. These measures have been put in place to safeguard you, your fellow riders, and our team of horses.
If you are not confident at trot and canter, we recommend you book into a series of lessons, so next time you trail ride you will have the skills to do more than the beginner level riders. Trotting and cantering cannot be taught in one lesson and can be very dangerous if you are unable to balance yourself and control your horse.
Regular and Recurring Lesson Terms and Conditions below
Recurring lesson bookings are held on your behalf for the full school term. As lesson times are highly sought after and bookings are generally full, it is important to give as much notice of any changes or cancellations as possible.
Cancellations & Rescheduling Regular and Recurring Lessons
More than 24 hours' notice: you're eligible for a rescheduled lesson (not a credit or refund). Bookeo will send you a notification offering a reschedule so you can choose a suitable future lesson time.
Less than 24 hours' notice: the lesson is not eligible for a reschedule or a refund. This policy will be strictly adhered to.
Pay Upfront and Save 5%
Pay for your whole term in full at the start of week one and save 5% using the code 5_OFF_TERM_FEES at checkout. This discount is only available to clients paying the full term upfront in week one — it doesn't apply to weekly payments.
Arrivals
Please arrive 10 minutes before your start time. In the event that a client is running late, all lessons will conclude at the scheduled time and the full fee will be due.
Wet Weather
If we're experiencing rain, lessons are sometimes moved to the undercover arena at our neighbouring facility, Highway Stables — if this happens, we'll let you know in advance so you head to the right address.
PMHRC staff will assess if it is safe to proceed with lessons and will contact you at least one hour before your lesson time if we need to cancel. Please remember it may be raining where you are, but it may not be raining at the riding school, as coastal weather patterns differ to ours from time to time. We will often proceed in showers, so pack a rain coat, as the arena is nice and safe even if it's a bit wet underfoot.
Liability Waiver
A waiver of liability must be completed before your first lesson.
Payment Methods: pay via credit card in the booking platfrom.
Standard (Trail Ride / Casual) Bookings
All bookings are made using our online platform, Bookeo. You can sign in and manage your own account — make, change, or cancel bookings, and make payments — via Bookeo. There's a "Sign In" and a "Book" button on our website, www.portmacquariehorseriding.com.au.
Your booking confirmation is emailed to your account at the time of booking, and you'll also receive a reminder 24 hours before your booking. If you haven't paid at the time of booking, you'll be emailed a payment request that must be paid at least 24 hours before your booking time.
Safety, Insurance & Suitable Clothing
Please wear long pants and covered shoes. If you think you will be riding regularly, it is recommended that you invest in a pair of riding boots, jodhpurs, and your own helmet (please make sure you check the safety standard on your new helmet — it must meet the updated standard introduced 1 Jan 2017, AS/NZS3838. There are many online stores selling old stock for cheap; EN1384 is no longer valid). There are a few places selling gear locally for reasonable prices, including Super Horse Saddlery, SP Produce (Blackbutt Rd, Port Macquarie), and Wauchope Rural Supplies (near Timbertown). Wearing an impact vest is also advisable.
We also recommend purchasing personal individual accident insurance.
Read what happens if you fall off
Privacy Policy
Any client information collected by Port Macquarie Horse Riding Centre is stored safely and is not disclosed to any third parties. Information collected, including email addresses, may be used to contact clients with updates on services and marketing correspondence. To opt out, please contact us: info@portmacquariehorseriding.com.au.
Payment details, including credit card numbers, are not saved or stored locally — however, they are stored via Stripe, and you can delete these at any time. Card charges will not occur without consent.